Frequently Asked Questions
Thank you for visiting Beacon Publishing Group. We appreciate your interest in our company, book titles, authors, and our services. Please see below some frequently asked questions and email addresses to contact with your inquiries. Join our mailing list to stay up to date on all releases, events and more.
If you have incurred a problem with your order such as lost, damaged or trouble with your account or shopping cart, please contact our customer service department at firstname.lastname@example.org.
Rights and Permissions
If you are interested in permission to use material from a Beacon Publishing Group product, please submit a request which includes all title information including ISBN numbers and send your request to email@example.com.
There is no charge for permissions, and given the volume of requests, it may take up to a month for us to respond. If you deem a usage to fall under “fair use” as established by the U.S. Copyright office, you do not need to request permission from us.
Technical & Website Issues
If you are experiencing technical issues with our website or merchandise store, please email us at firstname.lastname@example.org. Please allow up to 48 hours for a response.
For best results, make sure that you update your browser. Download the latest below:
For help with Mac issues, visit Apple.com
If you are looking to inquire about an internship or position within our company, please visit our career page here. We update this regularly so check back often.
If you are looking to purchase our titles, you may either visit our store page here or visit any of the numerous retailers carrying our titles such as Amazon, Barnes and Noble, Walmart, Target, Books a Million, Kobo, Powell's, Hudson Booksellers, Apple Books, Google Books, Chapters and other fine local retailers which can be found at IndieBound.org.
BPG produces audiobooks based on best-selling books published by our publishing house. Some factors we consider when choosing our list are commercial appeal, book sales and promotion.
BPG accepts return books within 30 days. The books must be returned in the same condition they were delivered in. If a return is needed, please contact email@example.com for instructions and a return form.
Media and Review Copies
If you are a media outlet such as a magazine, newspaper, periodical, radio station/show, television, retailer or book reviewer and are requesting a promotional copy, please visit our media and review page here.
Contacting an Author
BPG receives a large amount of author requests and we are unable to release any private information for our authors. If you would like to send a query, please email them to firstname.lastname@example.org. We cannot guarantee a response from any specific author.
If you are looking to further your career in audiobook narration and are interested in narrating a specific title of ours or in general, please contact email@example.com and please include a link to view your demo reel.
If you are looking to submit your work for possible consideration with our publishing house, BPG welcomes you! Please visit our submissions page here.
If you are a publisher and looking to submit your company's information for consideration in becoming an imprint, please send all the necessary information needed to make such a decision to firstname.lastname@example.org.
Out of Print Titles
If a title is considered "Out of Print" and cannot be found on our website, it could still be available at a local used bookstore or through a third party online seller.
If you have something different to share not found on this page, please feel free to contact email@example.com.